Privacy Policy

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We process personal data under the lawful basis of legitimate interest to support communication and engagement with charitable organisations, donors, and potential partners. Our goal is to inform them of relevant updates, tools, and opportunities that enhance transparency and increase impact in the nonprofit sector. This data processing is necessary for Philanthrify’s operations, including direct marketing, service improvement, and partner development. The information we use is limited to what is necessary, relates to business contact information, and is not used in ways that individuals would not reasonably expect. We balance our interests with the rights of individuals by ensuring all communications are relevant, not excessive, and include clear opt-out mechanisms. Our platform is designed to increase trust, not erode it, aligning with our core mission of empowering ethical and impactful giving.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We rely on legitimate interest to contact charities, partners, and professional users with service-related updates and tools that improve their experience and impact. These communications are relevant, non-intrusive, and directly connected to the services they use. We always include opt-out options and never send excessive or irrelevant messaging.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We use personal data under legitimate interest for research and archiving purposes to better understand how users interact with our tools and to assess the long-term impact of donations. This allows us to improve platform performance, guide innovation, and deliver more transparent services for charities and donors. All research is done with respect for privacy and, where possible, uses anonymised or pseudonymised data.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We process personal data to respond to enquiries, complaints, or service-related claims in a way that is fair, transparent, and supportive. This helps us improve user experience and fulfil our obligations to the individuals and organisations we work with. This processing is necessary for our legitimate interest in providing effective platform support.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.